Terms of Service

1. Agreement and Business Use

These Terms of Service (the “Terms”) govern access to and use of Linehaul (the “Service”). By creating an account, purchasing a plan, or using the Service, you agree to these Terms and the Privacy & Data Security Policy. You must be at least 18 years old and, where a higher age of majority applies to you, at least that age. If you use Linehaul for a company or other organization, you represent that you are authorized to act for that organization and legally able to agree to these Terms on its behalf.

Linehaul is intended for business freight-invoice, accounts-payable, audit, and related operational workflows, not personal or child-directed use. You are responsible for ensuring that your use of the Service and the documents you submit are lawful and authorized.

3. Accounts, Access and Security

• You must provide accurate account information and maintain control of your login credentials and authorized email account.
• You must promptly notify Linehaul at [email protected] if you reasonably suspect unauthorized access to your workspace.
• You may not obtain or attempt to obtain access to another customer’s workspace, invoices, credentials, or non-public systems.
• Each company workspace has a workspace owner who must also be an administrator. The workspace-owner designation governs application control only; legal ownership of the customer organization and its data is determined outside Linehaul.
• Company administrators may invite teammates, assign Member or Administrator access, remove access, and manage company-level settings made available to administrators. Only the current workspace owner can transfer workspace ownership, and the Service is designed to keep at least one administrator on a populated workspace.
• Team invitations are issued to a specific work email address and add the accepted user to the inviting company’s existing workspace under that workspace’s plan, processing capacity, settings, and records.
• Workspace access is intended for your organization and people authorized to act for it, including employees and contractors performing services for your organization. An invitation does not authorize an invitee to use the workspace for an unrelated organization or to make the Service available to the public.
• You are responsible for managing which people are authorized to act for your organization, choosing appropriate roles, and promptly removing access that is no longer appropriate.

4. Acceptable Use

You may not use the Service to interfere with Linehaul or another user, circumvent product limits, or process content you are not authorized to process. Prohibited conduct includes:

• probing or testing non-public systems without prior written authorization;
• attempting cross-tenant access, parameter tampering, credential abuse, or other unauthorized access;
• uploading malware or files intentionally crafted to exhaust, corrupt, or disrupt application resources;
• using automation primarily to evade quotas, trials, rate limits, security controls, or billing;
• selling, renting, sublicensing, or otherwise providing access to the Service to unrelated third parties, or operating a workspace as a service bureau, pooled account, or shared platform for multiple unaffiliated organizations, unless Linehaul has agreed otherwise in writing;
• using invitations, account sharing, or workspace membership primarily to avoid separate subscriptions, processing limits, security controls, or other commercial restrictions; or
• using the Service in violation of applicable law or third-party rights.

Reasonable integrations and ordinary business automation are not prohibited merely because they are automated. Team access, including on Enterprise or custom plans, is intended for legitimate use by the customer organization and its authorized personnel and contractors. Linehaul may apply reasonable technical or administrative safeguards to unusually high invitation volume, member counts, or access patterns when reasonably necessary to prevent abuse, protect security or reliability, or enforce these Terms. Ordinary growth within a customer organization is not prohibited merely because it involves many authorized users. If you need unusually high-volume, multi-organization, service-provider, or integration access, contact Linehaul so appropriate commercial terms, limits, and safeguards can be arranged.

5. Plans, Processing Capacity and Billing

Plan names, included processing capacity, prices, billing periods, trial allowances, and optional extra processing credits are described on the applicable Linehaul pricing page and the payment-provider checkout presented when you purchase. The checkout and receipt control the commercial details of a particular transaction if they differ from general website copy.

• Recurring allowances reset according to the applicable plan’s billing cycle and may expire rather than carry forward unless the plan or a written offer states otherwise.
• Extra processing credits are governed by the terms shown when those credits are purchased and by the workspace’s applicable credit rules.
• Plan changes may alter available capacity. Linehaul will not intentionally process an invoice against a paid processing balance more than once for the same successfully persisted ingestion event.
• Some paid-tier downgrades are scheduled for the end of the paid billing period by stopping renewal of the higher-tier subscription. The higher tier remains active through that period. After it ends, Linehaul may retain the selected lower tier for checkout, and an authorized workspace administrator must complete that checkout before the lower paid tier becomes active.
• Team members share the company workspace’s plan, recurring allowance, and extra processing credits. Team access is included with the workspace plan. Members may view shared plan and usage information. Administrator authority is required for purchases, plan changes, subscription cancellation or resumption, and purchase-linking actions.
• Taxes, payment methods, currency, renewals, receipts, and payment-provider procedures may also be governed by the payment provider’s terms.

Cancellation and refund handling are described in the Refund & Cancellation Policy.

6. Customer Data and Privacy

You retain your rights in documents and business data you submit to the Service. You grant Linehaul the limited rights necessary to host, copy, transform, analyze, transmit, and otherwise process that data to provide, secure, support, and improve the Service in accordance with the Privacy & Data Security Policy.

You are responsible for having an appropriate legal basis and authorization to provide the submitted information to Linehaul and to make it available to teammates you authorize within the same workspace. Removing a teammate ends that person’s workspace access. Company invoices, settings, audit history, and other business records remain part of the workspace and are governed by the Service’s retention and deletion controls. Linehaul’s handling of personal information, source-document retention, Privacy Mode, optional AI-assisted processing, service providers, safeguards, and privacy requests is described in the Privacy & Data Security Policy.

7. Intellectual Property and Customer Identification

Linehaul and its licensors retain all rights in the Service, including its software, interfaces, documentation, processing logic, and branding, except for customer data and third-party materials. Subject to these Terms, Linehaul grants you a limited, non-exclusive, non-transferable right to use the Service for your organization’s internal business purposes during the period in which you are authorized to access it.

Carrier names, logos, trademarks, and identifiers remain the property of their respective owners. Their appearance in Linehaul is for identification and interoperability and does not imply sponsorship or endorsement.

If you accept these Terms on behalf of an organization, that organization grants Linehaul a non-exclusive, worldwide, royalty-free, revocable license, while it maintains an active Linehaul workspace, to use its organization name and logo solely to identify it as a Linehaul customer or user on Linehaul’s website, sales presentations, customer lists, and other business-to-business marketing materials, subject to any brand guidelines the organization makes available to Linehaul. Linehaul will not use those marks in a way that states or implies sponsorship, partnership, endorsement, or approval beyond the actual customer relationship. The organization may revoke this permission at any time by written notice to [email protected]; Linehaul will stop new uses and remove controlled digital uses within a commercially reasonable period.

Linehaul may use feedback, suggestions, and feature requests voluntarily provided to Linehaul to operate, improve, and market the Service. Unless the customer separately approves attribution, Linehaul will not identify the customer as the source of public-facing feedback.

Linehaul may create and use aggregated or de-identified statistics derived from use of the Service for product analytics, reliability, capacity planning, product improvement, and business-to-business marketing, provided those statistics do not identify a customer or user and do not disclose customer-specific invoices, freight rates, carrier relationships, or other confidential business information.

Linehaul will not publish a testimonial, attributed quote, customer-specific case study, or customer-specific performance metric without the customer’s separate prior approval.

8. Availability, Changes and Suspension

Linehaul may change or update the Service to improve security, reliability, compliance, or functionality. Although Linehaul is designed for production business workflows, no Internet or software service can guarantee uninterrupted or error-free operation.

Linehaul may temporarily restrict or suspend access when reasonably necessary to address security risks, fraud, abuse, unpaid or reversed transactions, legal requirements, or material violations of these Terms. Where reasonably practicable and safe, Linehaul will provide notice or an opportunity to resolve the issue. Any treatment of payments or credits remains subject to applicable law, payment-provider rules, and the Refund & Cancellation Policy.

9. Disclaimers and Limitation of Liability

To the maximum extent permitted by applicable law, the Service is provided on an “as is” and “as available” basis without warranties that cannot lawfully be disclaimed. Linehaul does not warrant that automated extraction, audit findings, carrier-rate calculations, or third-party information will always be complete or accurate.

To the maximum extent permitted by applicable law, neither party will be liable to the other for indirect, incidental, special, consequential, exemplary, or punitive damages arising from these Terms or the Service, including lost profits or business interruption, except where such an exclusion is prohibited by law.

To the maximum extent permitted by applicable law, Linehaul’s aggregate liability arising from the Service will not exceed the greater of (a) the fees paid by the affected customer for the Service during the twelve months before the event giving rise to the claim and (b) CAD $100. This limitation does not apply to liability that cannot legally be limited or excluded. Nothing in these Terms limits rights or remedies that applicable law does not permit the parties to waive.

10. Indemnity for Misuse

To the extent permitted by applicable law, if you use the Service on behalf of a business, that business will indemnify Linehaul against third-party claims, damages, and reasonable costs arising from its unlawful use of the Service, infringement caused by materials it supplied, or a material breach of Section 4. This obligation does not apply to the extent a claim was caused by Linehaul’s own breach, negligence, or willful misconduct.

11. Termination

You may stop using the Service at any time, subject to applicable billing and cancellation terms. Linehaul may terminate access for a material breach of these Terms, unlawful activity, fraud, persistent non-payment, or a security risk that cannot reasonably be mitigated while access remains active. Data retention and deletion after termination follow the Privacy & Data Security Policy and any applicable legal or contractual obligations.

12. Governing Law

Unless mandatory law requires otherwise, these Terms are governed by the laws of Ontario and the federal laws of Canada applicable in Ontario, without regard to conflict-of-laws principles. Subject to any non-waivable rights or jurisdictional requirements, the courts of Ontario will have jurisdiction over disputes arising from these Terms.

13. Changes to These Terms

Linehaul may update these Terms as the Service changes. Material changes will be reflected by an updated effective date and, where appropriate, additional notice. Changes apply prospectively from their effective date. If you do not agree to a material change, you should stop using the Service and cancel any affected subscription before the change takes effect.

14. General

If a provision of these Terms is found unenforceable, it will be limited or severed to the minimum extent necessary and the remaining provisions will continue in effect. A failure to enforce a provision once is not a waiver of future enforcement. These Terms, the Privacy & Data Security Policy, the Refund & Cancellation Policy, and any applicable written order or checkout terms form the agreement governing the Service unless Linehaul and the customer enter a separate written agreement.

15. Contact

Questions about these Terms can be sent to [email protected].