Terms of Service

1. Agreement and Business Use

These Terms of Service (the “Terms”) govern Linehaul accounts, paid software and processing capacity, and public invoice-audit services (the “Service”). When you accept these Terms through an account or purchase flow, you agree on behalf of yourself and any organization you are authorized to represent. Our Privacy & Data Security Policy explains how information is handled. You must be at least 18 years old and, where a higher age of majority applies to you, at least that age. If you use Linehaul for a company or other organization, you represent that you are authorized to act for that organization and legally able to agree to these Terms on its behalf.

Linehaul is intended for business freight-invoice, accounts-payable, audit, and related operational workflows, not personal or child-directed use. You are responsible for ensuring that your use of the Service and the documents you submit are lawful and authorized.

Clicking to accept, creating an account, completing a purchase, or accepting an updated version when Linehaul asks you to is a binding electronic signature. You agree that Linehaul may keep a record of the version you accepted and when.

3. Accounts, Access and Security

• You must provide accurate account information and maintain control of your login credentials and authorized email account.
• You must promptly notify Linehaul at [email protected] if you reasonably suspect unauthorized access to your workspace.
• You may not obtain or attempt to obtain access to another customer’s workspace, invoices, credentials, or non-public systems.
• Each company workspace has a workspace owner who must also be an administrator. The workspace-owner designation governs application control only; legal ownership of the customer organization and its data is determined outside Linehaul.
• Company administrators may invite teammates, assign Member or Administrator access, remove access, and manage company-level settings made available to administrators. Only the current workspace owner can transfer workspace ownership, and the Service is designed to keep at least one administrator on a populated workspace.
• Team invitations are issued to a specific work email address and add the accepted user to the inviting company’s existing workspace under that workspace’s plan, processing capacity, settings, and records.
• Workspace access is intended for your organization and people authorized to act for it, including employees and contractors performing services for your organization. An invitation does not authorize an invitee to use the workspace for an unrelated organization or to make the Service available to the public.
• You are responsible for managing which people are authorized to act for your organization, choosing appropriate roles, and promptly removing access that is no longer appropriate.

Verified domains and join requests: An administrator who adds a company email domain represents that the organization controls that domain and is authorized to use it with Linehaul. Verification confirms control of the domain’s DNS records when it is checked; it does not endorse any person. If join requests are enabled for a verified domain, a person who signs up with a matching, verified work email address may be shown the workspace name and may ask to join. Access is granted only when an authorized administrator approves the request. Administrators are responsible for deciding whom to approve, for removing access that is no longer appropriate, and for turning join requests off or removing a domain when appropriate. Linehaul is not responsible for access that an administrator approves or fails to remove.

4. Acceptable Use

You may not use the Service to interfere with Linehaul or another user, circumvent product limits, or process content you are not authorized to process. Prohibited conduct includes:

• probing or testing non-public systems without prior written authorization;
• attempting cross-tenant access, parameter tampering, credential abuse, or other unauthorized access;
• uploading malware or files intentionally crafted to exhaust, corrupt, or disrupt application resources;
• using automation primarily to evade quotas, Evaluation allowances, rate limits, security controls, or billing;
• selling, renting, sublicensing, or otherwise providing access to the Service to unrelated third parties, or operating a workspace as a service bureau, pooled account, or shared platform for multiple unaffiliated organizations, unless Linehaul has agreed otherwise in writing;
• using invitations, account sharing, or workspace membership primarily to avoid separate subscriptions, processing limits, security controls, or other commercial restrictions; or
• using the Service in violation of applicable law or third-party rights.

Reasonable integrations and ordinary business automation are not prohibited merely because they are automated. Team access, including on Enterprise or custom plans, is intended for legitimate use by the customer organization and its authorized personnel and contractors. Linehaul may apply reasonable technical or administrative safeguards to unusually high invitation volume, member counts, or access patterns when reasonably necessary to prevent abuse, protect security or reliability, or enforce these Terms. Ordinary growth within a customer organization is not prohibited merely because it involves many authorized users. If you need unusually high-volume, multi-organization, service-provider, or integration access, contact Linehaul so appropriate commercial terms, limits, and safeguards can be arranged.

5. Plans, Processing Capacity and Billing

Plan names, included processing capacity, prices, billing periods, Evaluation allowances, and optional extra processing credits are described in the applicable offer and payment-provider checkout. Review the amount, currency, billing interval, renewal terms, and any tax before authorizing payment. A receipt records the completed transaction; it does not authorize an amount or recurring charge you did not agree to. Linehaul charges for software and processing capacity, rather than taking a percentage of your carrier recoveries, unless a separate written agreement expressly states otherwise.

• The Evaluation tier provides an eligible new workspace with 25 invoice credits once. It is not a monthly allowance or a time-limited paid subscription. Inviting teammates or returning to Evaluation does not create a new allowance.
• A processing credit is used when an invoice is successfully stored, including an invoice that needs review or is flagged as a potential duplicate. A temporary failure or unsupported-document rejection that does not store an invoice does not use a credit. Retrying the same already-completed ingestion does not use another credit; submitting a document as a new upload may.
• Recurring subscriptions renew for the billing interval disclosed at purchase until cancellation is confirmed by the billing provider. Closing a browser, removing a teammate, or stopping use of Linehaul does not cancel a subscription.
• Recurring allowances reset according to the applicable plan’s billing cycle and may expire rather than carry forward unless the plan or a written offer states otherwise.
• Purchased extra processing credits are used after the applicable base allowance and remain associated with the workspace until used, unless a refund, payment reversal, fraud remedy, law, or separate written agreement requires otherwise. They are processing capacity, not cash or stored payment funds, and cannot be transferred between unrelated workspaces.
• When an eligible plan upgrade is confirmed, unused base allowance may move into workspace extra credits under the applicable upgrade rules. This is distinct from the normal recurring allowance reset.
• Plan changes may alter available capacity. Linehaul will not intentionally process an invoice against a paid processing balance more than once for the same successfully persisted ingestion event.
• Some paid-tier downgrades are scheduled for the end of the paid billing period by stopping renewal of the higher-tier subscription. The higher tier remains active through that period. After it ends, Linehaul may retain the selected lower tier for checkout, and an authorized workspace administrator must complete that checkout before the lower paid tier becomes active.
• Team members share the company workspace’s plan, recurring allowance, and extra processing credits. Team access is included with the workspace plan. Members may view shared plan and usage information. Administrator authority is required for purchases, plan changes, subscription cancellation or resumption, and purchase-linking actions.
• Payment methods, currency conversion, applicable taxes, receipts, refunds, and payment-provider procedures may also be governed by the payment provider’s terms. Tax treatment depends on the transaction and applicable law; a zero-tax transaction does not establish that every future purchase is tax-free.

File-size, page-count, supported-format, upload, processing, and rate limits also protect service reliability. A processing allowance is not a promise of unlimited pages, simultaneous processing, or extraction accuracy. A batch may process already-received files while later files upload. Keep the upload page open until Linehaul confirms that the source files have been received. That confirmation allows background processing to continue; it does not mean that every invoice has finished or that paused work has sufficient credits.

Changes to recurring prices or material paid-plan terms apply prospectively, with notice and any additional authorization required by applicable law or payment-provider rules. A separate written order takes priority over general website copy for the matters it expressly covers.

Cancellation and refund handling are described in the Refund & Cancellation Policy.

6. Customer Data and Privacy

You retain your rights in documents and business data you submit to the Service. You grant Linehaul the limited rights necessary to host, copy, transform, analyze, and transmit that data to provide, secure, maintain, and support the Service in accordance with the Privacy & Data Security Policy. Product improvement may use reported issues, support information you choose to provide, and the aggregated or de-identified information described below. This permission does not authorize public disclosure of your private invoice documents or freight rates.

You are responsible for having an appropriate legal basis and authorization to provide the submitted information to Linehaul and to make it available to teammates you authorize within the same workspace. Removing a teammate ends that person’s workspace access. Company invoices, settings, audit history, and other business records remain part of the workspace and are governed by the Service’s retention and deletion controls. Linehaul’s handling of personal information, source-document retention, Privacy Mode, optional AI-assisted processing, service providers, safeguards, and privacy requests is described in the Privacy & Data Security Policy.

For a public invoice audit, you authorize Linehaul personnel to review the documents you submit, run supported checks, and send findings and requested exports to the email address you provide. Submit only information you are authorized to share, and redact unrelated sensitive details where practical. A public audit does not enroll you in a paid subscription or create an organization workspace. Any stated review time is an estimate unless a separate written agreement makes it a service commitment.

Linehaul treats non-public customer documents, invoice records, freight rates, and support details as confidential business information. Access and disclosure are limited to providing, securing, and supporting the Service, authorized workspace users, relevant service providers, your instructions, or a lawful requirement. This does not prevent use of information that is lawfully public or independently obtained without a confidentiality obligation.

7. Intellectual Property and Customer Identification

Linehaul and its licensors retain all rights in the Service, including its software, interfaces, documentation, processing logic, and branding, except for customer data and third-party materials. Subject to these Terms, Linehaul grants you a limited, non-exclusive, non-transferable right to use the Service for your organization’s internal business purposes during the period in which you are authorized to access it.

Carrier names, logos, trademarks, and identifiers remain the property of their respective owners. Their appearance in Linehaul is for identification and interoperability and does not imply sponsorship or endorsement.

Organization name and logo permission: If you accept these Terms on behalf of an organization, that organization grants Linehaul a non-exclusive, worldwide, royalty-free, revocable license, while it maintains an active Linehaul workspace, to use its organization name and logo solely to identify it as a Linehaul customer or user on Linehaul’s website, sales presentations, customer lists, and other business-to-business marketing materials, subject to any brand guidelines the organization makes available to Linehaul. You must have authority to grant that permission. Linehaul will not use those marks in a way that states or implies sponsorship, partnership, endorsement, or approval beyond the actual customer relationship. The organization may revoke this permission at any time by written notice to [email protected]; Linehaul will stop new uses and remove controlled digital uses within a commercially reasonable period. This permission does not extend to carrier marks appearing on uploaded invoices or authorize publication of customer invoice contents.

Linehaul may use feedback, suggestions, and feature requests voluntarily provided to Linehaul to operate, improve, and market the Service. Unless the customer separately approves attribution, Linehaul will not identify the customer as the source of public-facing feedback.

Linehaul may create and use aggregated or de-identified statistics derived from use of the Service for product analytics, reliability, capacity planning, product improvement, and business-to-business marketing, including public figures such as the number of invoices processed, the amount of potential overcharges flagged, and typical finding rates across customers. Those statistics must be combined from multiple customers or otherwise de-identified so they do not identify a customer or user and do not disclose customer-specific invoices, freight rates, carrier relationships, or other confidential business information.

Benchmarks and published research: Aggregated statistics may be broken down by carrier, charge or accessorial type, equipment or service type, or region, and may be published as benchmarks, reports, and industry commentary, provided each published figure combines information from at least five unaffiliated customers (or is otherwise de-identified to the same standard) so that no customer, customer’s negotiated rate, or customer’s carrier relationship can reasonably be identified. Naming a carrier in an aggregate benchmark does not imply that the carrier acted wrongly in any particular case.

Linehaul may also use illustrative examples of charge types, invoice errors, and audit findings in marketing, educational, and sales materials, provided the customer, shipper, carrier-specific negotiated rates, addresses, reference numbers, and other identifying details are removed or generalized so the example cannot reasonably be linked back to the customer. An example that identifies the customer is a case study and requires the customer’s separate prior approval below.

Marketing email: Service, security, billing, and account messages are operational and are not marketing. Linehaul may send promotional messages about the Service to a workspace’s administrators and other contacts where you have opted in, or where applicable law otherwise permits (for example, an existing business relationship or a relevant business-contact address that has been conspicuously published), and each promotional message will identify Linehaul and include a working unsubscribe mechanism that Linehaul will honor promptly. Accepting these Terms is not by itself consent to every future promotional message, and an unsubscribe does not stop operational messages. Product update notices about features of the Service you already use are part of the Service.

Linehaul will not publish a testimonial, attributed quote, customer-specific case study, or customer-specific performance metric without the customer’s separate prior approval. Approval may be given by email from an authorized representative, and the customer may withdraw it for future uses by written notice to [email protected]. Withdrawal does not require Linehaul to recall materials already distributed or to remove copies preserved in archives, screenshots, or third-party channels outside its control.

Customer references: If a customer agrees to act as a reference, to appear in a case study, to be quoted, or to take part in a joint announcement, the details (content, channels, duration, and any approval step) will be confirmed by email or in a written order, and that approval is separate from, and does not expand, the permissions above.

8. Availability, Changes and Suspension

Linehaul may change or update the Service to improve security, reliability, compliance, or functionality. Although Linehaul is designed for production business workflows, no Internet or software service can guarantee uninterrupted or error-free operation.

Linehaul may temporarily restrict or suspend access when reasonably necessary to address security risks, fraud, abuse, unpaid or reversed transactions, legal requirements, or material violations of these Terms. Where reasonably practicable and safe, Linehaul will provide notice or an opportunity to resolve the issue. Any treatment of payments or credits remains subject to applicable law, payment-provider rules, and the Refund & Cancellation Policy.

9. Disclaimers and Limitation of Liability

To the maximum extent permitted by applicable law, the Service is provided on an “as is” and “as available” basis without warranties that cannot lawfully be disclaimed. Linehaul does not warrant that automated extraction, audit findings, carrier-rate calculations, or third-party information will always be complete or accurate.

To the maximum extent permitted by applicable law, neither party will be liable to the other for indirect, incidental, special, consequential, exemplary, or punitive damages arising from these Terms or the Service, including lost profits or business interruption, except where such an exclusion is prohibited by law.

To the maximum extent permitted by applicable law, Linehaul’s aggregate liability arising from the Service will not exceed the greater of (a) the fees paid by the affected customer for the Service during the twelve months before the event giving rise to the claim and (b) CAD $100. This limitation does not apply to liability that cannot legally be limited or excluded. Nothing in these Terms limits rights or remedies that applicable law does not permit the parties to waive.

These limits apply to all claims in the aggregate, whether in contract, tort (including negligence), statute, or otherwise, and apply even if a remedy fails of its essential purpose. Linehaul is not liable for a delay or failure caused by events outside its reasonable control, or for losses caused by the customer’s failure to review source documents, follow Section 2, or maintain its own records. Third-party services that Linehaul does not control, including carriers, payment platforms, email systems, accounting software, and browsers, are provided or operated by others; Linehaul is not responsible for them except as stated in a written agreement.

10. Indemnity for Misuse

To the extent permitted by applicable law, if you use the Service on behalf of a business, that business will indemnify Linehaul against third-party claims, damages, and reasonable costs arising from its unlawful use of the Service, infringement caused by materials it supplied, or a material breach of Section 4. This obligation does not apply to the extent a claim was caused by Linehaul’s own breach, negligence, or willful misconduct.

11. Termination

You may stop using the Service at any time, subject to applicable billing and cancellation terms. Linehaul may terminate access for a material breach of these Terms, unlawful activity, fraud, persistent non-payment, or a security risk that cannot reasonably be mitigated while access remains active. Data retention and deletion after termination follow the Privacy & Data Security Policy and any applicable legal or contractual obligations.

12. Governing Law

Unless mandatory law requires otherwise, these Terms are governed by the laws of Ontario and the federal laws of Canada applicable in Ontario, without regard to conflict-of-laws principles. Subject to any non-waivable rights or jurisdictional requirements, the courts of Ontario will have jurisdiction over disputes arising from these Terms.

13. Changes to These Terms

Linehaul may update these Terms as the Service changes. The published revision date identifies the document version. Material changes apply prospectively after any notice and acceptance required by applicable law or an existing agreement. When a change materially affects customer rights or obligations, Linehaul will ask signed-in users to review the changed text and accept it before continuing to use the workspace, and may also give notice by email. Linehaul records the version you accept and when. Minor corrections that do not materially change your rights or obligations may be published without a new acceptance. If you do not agree to a change, do not accept it; contact support about your options and cancel any affected renewal before the change takes effect. Continuing to use the Service after a material change takes effect, where the law permits, is acceptance of it.

14. General

If a provision of these Terms is found unenforceable, it will be limited or severed to the minimum extent necessary and the remaining provisions will continue in effect. A failure to enforce a provision once is not a waiver of future enforcement. These Terms, the Privacy & Data Security Policy, the Refund & Cancellation Policy, and any applicable written order or checkout terms form the agreement governing the Service unless Linehaul and the customer enter a separate written agreement.

Assignment and entire agreement: You may not assign these Terms without Linehaul’s written consent, except to a successor of your whole business that agrees to be bound. Linehaul may assign these Terms in connection with a merger, financing, reorganization, or sale of all or substantially all of the related business or assets, and may use affiliates and subcontractors to perform the Service. These Terms do not create a partnership, agency, or employment relationship and do not create third-party beneficiaries.

Notices: Linehaul may give notices through the Service, by email to the address on your account, or by posting an updated document. You may give notice to Linehaul at [email protected]. You consent to receive legal notices electronically.

Preview features and survival: Features labelled preview, beta, or early access are provided as is and may change or end. Sections that by their nature should continue (including customer identification limits, confidentiality, payment obligations, limitation of liability, indemnity, and governing law) survive termination.

Compliance and claims period: You will not use the Service in violation of applicable export-control or sanctions laws. To the extent applicable law allows for business customers, a claim arising from these Terms or the Service must be brought within one year after the claim arises.

15. Contact

Questions about these Terms can be sent to [email protected].