Refund & Cancellation Policy

Last Updated: October 3, 2026 • Operated by Linehaul (trylinehaul.com)

1. Evaluation Before Purchase

Eligible new Linehaul workspaces receive a one-time allowance of 25 invoice credits under the Evaluation Plan. This allowance is not a monthly credit grant and does not automatically become a paid subscription. Linehaul also provides a public product demo and a separate public invoice-audit service. Use the available evaluation options to assess the workflow before purchasing a subscription or additional processing volume. A purchase does not guarantee a particular finding, carrier credit, or recovery.

2. Billing Provider, Currency & Taxes

Paid Linehaul purchases are processed through Whop and its payment infrastructure. Before authorizing payment, review the transaction amount, currency, billing interval, renewal terms, applicable tax, and payment entity in the purchase flow. The receipt records the completed transaction. Tax treatment depends on applicable law and the enabled payment/tax arrangement; a transaction with no collected tax does not mean all future purchases are tax-free. Contact support before paying if the amount or terms are unclear or inconsistent.

Recurring subscriptions renew at the agreed billing interval until cancellation is confirmed by the billing provider. A one-time volume purchase does not itself create another recurring subscription. Payment confirmation and subscription verification may take time to update workspace access; a success redirect alone is not confirmation of a valid entitlement. Contact support with the transaction reference if a confirmed purchase has not been applied, rather than making the same purchase again.

Team access is included with the company workspace plan. Teammate invitations and role changes leave the workspace subscription and invoice allowance unchanged; billing changes are handled separately through Plan & Billing by an authorized administrator.

3. Subscription Cancellation

An authorized workspace administrator may request cancellation through Plan & Billing. Linehaul submits a non-renewal request to the billing provider and shows the request as background work while provider confirmation is pending. Check that cancellation has been confirmed, especially near a renewal date. Contact support if confirmation is missing or the request fails.

For a normal customer-requested cancellation, Linehaul schedules the paid membership to end after the paid billing period, with paid access remaining active through that period.
The workspace remains on its paid tier until the billing provider deactivates the matching membership at period end. At deactivation, Linehaul returns the workspace to the Evaluation Plan and the unused recurring base allowance ends.
Previously purchased extra processing credits remain associated with the workspace under the applicable credit rules unless otherwise required by law, payment reversal, fraud remediation, or a separate written agreement.
Cancellation takes effect only after the billing provider confirms the non-renewal request. If provider confirmation fails, Linehaul keeps the paid workspace state unchanged and reports the failure so it can be retried or investigated.
Cancellation does not itself refund a paid period, erase workspace data, or create another Evaluation allowance. Refund requests and data-deletion requests are separate processes.

4. Scheduled Plan Downgrades

When Linehaul offers a scheduled downgrade from one paid tier to a lower paid tier, the downgrade is implemented as an end-of-period non-renewal of the current higher-tier subscription together with a saved lower-tier selection.

The current paid tier remains active through the end of its already-paid billing period.
The selected lower tier is activated through a new checkout after the higher-tier membership ends.
When the paid membership ends, the workspace moves to its non-paid plan state while retaining the selected lower tier for convenient activation.
An authorized workspace administrator must complete the lower-tier checkout before that paid tier becomes active and a new recurring charge begins.
A scheduled downgrade may be reversed before the current paid period ends if the billing provider successfully confirms the reversal. Provider processing failures or a billing state that has already changed may prevent the reversal.

5. Refund Requests

Except where required by applicable law, payment-network rules, the billing provider, or an applicable written offer, purchases of immediately available digital services and processing credits are generally not refundable merely because they were unused or partially used. This policy does not limit refunds or reversals that must be provided for duplicate charges, payment-processing errors, fraud, or other circumstances required by applicable law or the payment provider's rules.

If purchased access or processing capacity was not provided, or the service materially differs from the offer you accepted, contact support so the issue and any applicable remedy can be investigated. A verified correction or refund is handled through the payment provider and its applicable process. This policy does not waive rights you cannot lawfully waive or replace a more favorable written purchase offer.

Purchased extra processing credits remain available until used under the applicable credit rules; they are processing capacity, not a cash balance redeemable on demand. A temporary processing failure that stores no invoice does not consume an invoice credit. A successfully stored invoice can consume a credit even when review is required. See Section 5 of the Terms of Service for the credit rules.

6. Billing Errors & Duplicate Charges

If you believe a charge was duplicated, processed in error, or does not match what you authorized, contact [email protected] promptly with your account or purchase email, transaction reference, payment date, and a brief explanation. Do not send a full payment-card number, security code, password, or verification code. We will investigate and, where appropriate, coordinate a correction or refund through the payment provider. Contact support in the same way if a processing-credit balance appears incorrect.

7. Chargebacks & Payment Disputes

If practical, please contact Linehaul support first so we can investigate a billing discrepancy. A chargeback or payment dispute may cause the affected paid entitlement to be suspended while the payment is reviewed. Linehaul may restrict an account where there is evidence of fraud, abuse, or an unpaid/reversed transaction. Historical workspace data remains subject to Linehaul’s normal retention and deletion rules while a legitimate payment dispute is reviewed.

Contacting support first is not a condition on a lawful payment-dispute right and should not cause you to miss a provider or legal deadline. If a payment is reversed, associated paid access and unused credits may be reconciled with that reversal. The same reversed payment does not grant processing capacity again.

8. Contact

For billing, receipt, refund, or cancellation questions, contact [email protected].