Refund & Cancellation Policy

1. Evaluation Before Purchase

New Linehaul workspaces receive a one-time allowance of 25 invoice credits under the Evaluation Plan, and Linehaul also provides a public product demo. These options are intended to let prospective customers evaluate the workflow before purchasing a paid subscription or additional processing volume.

2. Billing Provider, Currency & Taxes

Paid Linehaul purchases are processed through Whop and its payment infrastructure in the currency displayed at checkout. Applicable taxes and the payment entity shown to you are determined by the checkout flow, payment method, jurisdiction, and Whop's applicable payment/tax mode. The checkout page and receipt are the controlling source for the amount, currency, tax treatment, billing period, and payment entity for a particular transaction. Team access is included with the company workspace plan. Teammate invitations and role changes leave the workspace subscription and invoice allowance unchanged; billing changes are handled separately through Plan & Billing.

3. Subscription Cancellation

You may request cancellation through the Linehaul billing workspace. Linehaul submits a non-renewal request to the billing provider and shows the request as background work while provider confirmation is pending.

• For a normal customer-requested cancellation, Linehaul schedules the paid membership to end after the paid billing period, with paid access remaining active through that period.
• The workspace remains on its paid tier until the billing provider deactivates the matching membership at period end. At deactivation, Linehaul returns the workspace to the Evaluation Plan and the unused recurring base allowance ends.
• Previously purchased extra processing credits remain associated with the workspace under the applicable credit rules unless otherwise required by law, payment reversal, fraud remediation, or a separate written agreement.
• Cancellation takes effect only after the billing provider confirms the non-renewal request. If provider confirmation fails, Linehaul keeps the paid workspace state unchanged and reports the failure so it can be retried or investigated.

4. Scheduled Plan Downgrades

When Linehaul offers a scheduled downgrade from one paid tier to a lower paid tier, the downgrade is implemented as an end-of-period non-renewal of the current higher-tier subscription together with a saved lower-tier selection.

• The current paid tier remains active through the end of its already-paid billing period.
• The selected lower tier is activated through a new checkout after the higher-tier membership ends.
• When the paid membership ends, the workspace moves to its non-paid plan state while retaining the selected lower tier for convenient activation.
• An authorized workspace administrator must complete the lower-tier checkout before that paid tier becomes active and a new recurring charge begins.
• A scheduled downgrade may be reversed before the current paid period ends if the billing provider successfully confirms the reversal. Provider processing failures or a billing state that has already changed may prevent the reversal.

6. Billing Errors & Duplicate Charges

If you believe a charge was duplicated, processed in error, or does not match what you authorized, contact [email protected] promptly with your account email and transaction details. We will investigate and, where appropriate, coordinate a correction or refund through the payment provider.

8. Contact

For billing, receipt, refund, or cancellation questions, contact [email protected].